Pinnacle has formed a dedicated Investor Services team as this function simply needs to be performed accurately and professionally.  Your investors matter and we have developed the proper protocols, security and technology to enable the timely reporting of all fund data.

Investor Recordkeeping

Pinnacle takes full ownership of all investor unitholder recordkeeping and processing.

  • Full documentation review to ensure accurate completion of investor documents.
  • Preparation and distribution of investor communication for all transactions.
  • Maintain the full investor register, unitholder listing and all correspondence preferences of the investor.
  • Facilitate cash movements for all investor transactions.
  • Monitoring of closed end capital drawdowns.
  • Preparation and distribution of unitholder share certificates.

Distribution Processing

Distributions are a key component of investment funds.  Leverage Pinnacle’s experience and technology to quickly return capital to investors.

  • Calculate annual trust distribution for tax purposes.
  • Process re-investments based on investor preference.
  • Calculate and return capital to private equity and venture capital investors.
  • Process payments to investors via ETF upload with financial institutions.

Investor Reporting

Pinnacle’s investor reporting solutions are unique, robust, scalable and highly customizable.  Our investor management solution can be as far from out-of-the-box as our clients require.

  • Allocate income and expenses to investors at each valuation date.
  • Generate investor statements upon completion of the net asset value calculation.
  • Distribute investor statements via email or web delivery.
  • Distribute any ad hoc communication or notices to investors and related parties.
  • Full online portal allowing investor transparency.
  • All investor statements, notices and communications in multi-languages (ex. English or French).
  • Customized reporting packages on an investor by investor basis.

FundSERV Connectivity

Pinnacle can provide you with full connectivity to the FundSERV dealer network and handle all unitholder and dealer recordkeeping services.  With Pinnacle’s extensive experience in the Canadian fund industry, we can provide:

  • Registration and setup services, including guiding through the FundSERV process to activate.
  • Fund Code registry and setup.
  • Dealer order processing and connectivity.
  • N$M automated settlement of trades.
  • Commissions, trailer fee processing and communications with dealers.
  • Distribution calculation and processing.
  • Non-financial updates to ensure all investor details are current.
  • Full adherence with the FundSERV code and processing standards.